Mention release notes
Mention release notes

More review websites now available




Mention’s review sites module is new and improved. You can now select from dozens of review websites relevant to industries such as restaurants, retail, tech, health & wellness, real-estate, automative, education and more.

Online reviews are the biggest source of social proof today and an essential part of the decision-making process of many customers. Start adding review sites to your alerts and collect customer reviews all in one place.

You can edit any of your existing alerts and see the full list of available websites. Simply add the URL you want to monitor and save changes.

If this feature is not included in your plan and you are interested in knowing more, please contact our Support Team via the chatbot in the Mention platform.

Visit our Help Center to learn more about how review site monitoring can improve your listening strategy.

Updated feature names in Mention





Ensuring our features' names are intuitive and reflect their current functionality impacts how you use them. Changes to previous feature names have been made so you can make the most out of your social listening experience.

Below are the previous and new feature names that have been updated. The functionality of each feature has not changed, just the name you will see in Mention.

  • Tags Management is now Tag Settings
  • Smart Folder is now Saved Filter
  • Hot Hashtag is now Trending Hashtag
  • Mention Pulse is now Mention Spike
  • Influencer Lists is now My Influencer Lists

What do all these features do and how can you use them?

Tag Settings: Tags allow you to categorize your mentions, similar to subfolders. In Tag Settings you can edit your automated Tags. Learn more about the benefits of Tag Settings.

Saved Filter: allow you easily save and apply the same filtering choices to an Alert. Learn more about the benefits of Saved Filters.

Trending Hashtag: within the Top Hashtags module, Mention will also display the 🔥 emoji to your Trending Hashtags. These are new hashtags that appear on the social media page you are monitoring with your analytics report. Learn more about how Trending Hashtags work.

Mention Spike: these are your mention notifications, that can be set up by email and SMS. They notify you when there is an important increase or very important increase in an Alert’s activity. Learn more about how to set up Mention Spike.

My Influencer Lists: A ranking of influential profiles are available based on the Alerts you’ve created. You can add influencers directly from the Influencer Table to a My Influencer List.

The new version of the Standard Alert is now live ! 🚀





We've made huge improvements to Standard Alert so you can effortlessly refine your social listening.

  • A brighter and more sleek query builder interface
  • Intuitive navigation with more hints and quick edit features of keywords
  • Easier selection to monitor or exclude specific social media pages or webpages

If you are a Free, Solo or Pro Plan user, you have free access to this feature until July 19!

You will find additional information in our Help Center.

Improved Sentiment Analysis Accuracy





​​​​​​​Our data science team has improved the way sentiment is tracked with an industry leading Deep Learning model. This will ensure you’re gathering the most accurate positive and negative mentions.

What does this mean for your Alerts?

  • More accurate positive and negative mentions
  • Sentiment labelling improvements in your feed, insights centre and reports
  • Less time spent doing manual positive and negative sentiment changes

The Sentiment Analysis algorithm change will be in effect on July 1, 2021.

If you want to learn more about how you can optimize your use of Sentiment Analysis, visit our help centre.

Pausing Alerts





We're giving you the ability to control your mentions usage. You can now directly pause and resume any alert directly from each alert setting. Pausing an alert will temporarily stop any mention fetching until you decide to resume it.

If you want to archive data from an alert without fetching mentions, or perhaps monitor a specific topic periodically -- then this feature is for you.

Note: As mentions are not fetched while your alert is paused, you will not be able to retrieve those mentions later on. Make sure you are ok with not getting data during paused periods before using this feature.

You will find additional information in our Help Center.

New Sources





New sources have arrived to Mention! Tik Tok, Pinterest, and YouTube monitoring have been added to our growing list of sources. We hope these new sources will enhance your monitoring needs across some of the web’s most popular platforms!

Please refer to the breakdown of monitoring for these sources below:

TikTok: Mention will match your search query for the description of TikToks and allow you to view the TikTok videos directly in your feed!

Pinterest: Mention will match your search query for the title or description of a pin. You will be able to view the pin with the description in your Mention Feed. We will also fetch URLs from websites that use the pin in their original post.

YouTube: Mention will monitor the titles and description of videos when they match your search query. You will be able to view the videos directly on the Mention Feed!

NOTE: The new sources are an add-on feature to Company Plan users. If you are interested in adding these sources to your monitoring inventory, please reach out to your Account Manager.

More Detailed information can be found on the Help Center.

Standard Alert





We are excited to announce that we have launched the Standard Alert, for an even more powerful monitoring experience. You can now effortlessly track and monitor with even more precision.

The Standard Alert is fueled by Boolean Search, allowing you to combine up to 40 keywords with unlimited sources, countries, and languages. You can even monitor specific pages and block the ones you want to avoid. You are fully in control to fine tune your alert to meet your monitoring goals.

The query builder available in the Standard Alert ensures for an error-free alert creation experience. You can even keep track of your mention quota with our preview feature available in the Standard Alert.

If you have subscribed to a ProPlus or Company plan, we invite you to discover this new monitoring experience. You will find additional information in our Help Center. If this feature is not included in your plan and you are interested in knowing more, please contact our Support Team via the chatbot in the Mention platform.

New boolean operators





From now on, Advanced Alerts for Enterprise plan users are even more accurate thanks to our new Boolean Operators!

Using these new operators, you can adjust your alert even more, making sure that you are monitoring the mentions that matter most to you. For example, you can now filter your mentions by Facebook page likes or by Reach. Visit our Help Center for more information.

Don’t hesitate to contact the Support team via the chatbot in the Mention platform to get to know more about this feature or to get more information on our Enterprise plan.

Happy monitoring!

Twitter Historical Data





We’re excited to announce that effective today, Mention allows users to now monitor Twitter mentions up to two years in the past. We’re confident that Twitter Historical Data will help you gather more insightful information that supports your futureproof marketing strategy.

NOTE: Twitter Historical Data is an add-on feature and only available for Enterprise plan users. The feature is included in the Historical Data module. If you are already using this module, you can get easy access to Twitter Historical Data in the Advanced Alerts creation flow.

If you are interested in using Twitter Historical Data yourself, don’t hesitate to contact your dedicated Account Manager (Enterprise plan only) or the Support team via the chatbot in the Mention platform.

More detailed information on Twitter Historical Data can be found in our Help Center.

Instagram mentions





Have you noticed that around 90% of the "Images" mentions are actually from Instagram? Well, we have!

Hence, we thought it would be helpful to make some changes in the way we categorize the mentions for you, so you can monitor and listen better to social media.

What is changing?

  1. All Instagram mentions are being moved from the "Image" source to a new "Instagram" source.
  2. All the other "Images" mentions are being moved to the "Web" source.
  3. The "Images" source has been removed from the product.

Since it impacts old and new mentions, you will be able to monitor properly the trends for each source of mentions.

What is the impact?

Starting from today, it will take up to 1 week to change the source of the old "Images" mentions for the adequate one.

During this week, you may not be able to find all the previous "Images" mentions when you use the "Instagram" or "Web" filter in the Feed, the Reports or the Insight Center.

After one week, all your mentions will have an adequate source.

  1. If you had an Alert monitoring "Images" and "Web", there will be no impact on the overall volume of mentions.
  2. If you had an Alert monitoring "Images" but not "Web", the overall volume of mentions you will be lower than what it used to be: your Alert will not include the images (old and new) that are not from Instagram anymore.
  3. If you had an Alert monitoring "Web" but not "Images", the overall volume of mentions you will be higher than what it used to be: your Alert will include images (old and new) that are not from Instagram, in addition of other Web mentions.

What about my existing settings?

In a nutshell: the "Images" source has been automatically changed by an "Instagram" source in all parts of the settings.

  1. An Alert which used to monitor the "Images" source is now monitoring the "Instagram" source instead.
  2. A Smart Folder which used to filter "Images" source is now filtering the "Instagram" source instead.
  3. A module in a Report which used to display the "Images" mentions is now displaying "Instagram" mentions instead.

If you wanted to have images like Pinterest or Flickr in these Alert, Smart Folder or Reports, you can add the "Web" source to have them.